Counseling Policy and Procedures San Diego

Estes Therapy Counseling Policy Procedures San Diego

Psychotherapy is not easily described in general statements. It varies depending on the personalities of the psychotherapist and patient, and the particular problems you bring forward. There are many different methods the therapists at Estes Therapy may use to deal with the problems that you hope to address. Psychotherapy is not like a medical doctor visit. Instead, it calls for a very active effort on your part. In order for the therapy to be most successful, you will have to work on things you talk with your therapist about both during your sessions and at home.

Therapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. On the other hand, psychotherapy has also been shown to have benefits for people who go through it. Therapy often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress. But there are no guarantees of what you will experience.

Estes Therapy is owned by Jennine Estes, MFT.  She is a licensed Marriage and Family Therapist MFT#47653 and supervises her associates along side Nicole Ascencio, PsyD, LMFT#99795 .

Appointments scheduled online or over the telephone:

You can call or text us at 619-558-0001, email us at:, click the Book Now button on this website, fill out our contact form, DM us on Instagram, or message us through Google. Whichever option you choose, credit card information is required to hold your therapy appointment. If you don’t want to use the card on file for your session, just let your therapist know. If you do not cancel your appointment before the 24 hour window you will be charged (see below).

Cancellation Policy:

At Estes Therapy, we have a strict 24 hour cancellation policy. If you need to reschedule or cancel your appointment, it must be done before 24 hours of your appointment. There are no refunds for any appointments cancelled or rescheduled within 24 hours of the appointment.


Here at Estes Therapy, we take your confidentiality seriously. We believe confidentiality is an essential element that makes therapy so productive and healing. The privacy of your communications with your therapist is protected by law, and your therapist can only release information about your work to others with your written permission. There are 6 expectations to this rule, as mandated by law.

At Estes Therapy, we abide by the laws and ethics for therapists and the BBS, which includes 6 exceptions to confidentiality: 

  1. You are a danger to yourself
  2. You are a danger to others (ie threaten to hurt others)
  3. Risk of child abuse or neglect
  4. Risk of dependent adult abuse
  5. Risk of elder abuse
  6. If we are subpoenaed by a judge (subpoenas by attorneys do not count)

If you see an Associate Therapist at Estes Therapy, some of your information may be shared with their supervisor to ensure you are receiving a high level of care, and to support them in their work. You get the brains of 2 therapists for the price of 1! 

We have a no-secrets policy with our couples we see in therapy, which means that the therapist will not keep secrets from one client or another in a couple – this helps the therapist remain neutral, and ensure you are receiving the highest level of care: which is a win-win.

Your intake paperwork, as well as your therapist, will go over confidentiality at the beginning of your first session – so don’t hesitate to ask them any questions you might have or ask for further clarification!